Royal Pets – Terms & Conditions
Welcome to Royal Pets. These Terms & Conditions govern your use of our website (www.royalpets.ae) and any associated services we offer. By accessing or using our platform, you agree to be bound by the following terms. Please read them carefully.
1. Introduction
Royal Pets is a UAE-based pet supplies aggregator platform that connects customers with third-party sellers offering a wide variety of pet products and services. Royal Pets facilitates the purchase but does not manufacture or own the majority of listed products. By using this website, you acknowledge and accept the terms set out here.
2. Account Registration
To make purchases on Royal Pets, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and agree to accept responsibility for all activities under your account. Royal Pets reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
3. Product Listings & Vendor Responsibility
All product information, including descriptions, pricing, stock status, and warranties, is provided by third-party sellers. While we strive for accuracy, Royal Pets is not liable for any misrepresentation or discrepancies in vendor listings.
If you experience issues with a product, we encourage direct communication with the seller through our platform or customer support.
4. Orders & Payment
All orders placed through Royal Pets are subject to acceptance and availability. Prices are displayed in AED and are inclusive of VAT unless stated otherwise.
Royal Pets may cancel orders if:
- The product is unavailable.
- There is a pricing or product description error.
- Fraudulent activity is suspected.
5. Shipping & Delivery
Delivery times and fees may vary depending on the seller’s location, product type, and delivery method. While Royal Pets facilitates logistics for some vendors, we do not guarantee delivery timelines for third-party services. Estimated delivery times are displayed at checkout.
6. Returns, Refunds & Cancellations
Return policies are determined by each individual seller and may vary depending on the product type. Customers must initiate return or exchange requests through their Royal Pets account within the timeframe specified on the product page.
Royal Pets will mediate disputes between customers and sellers where necessary, but we do not guarantee refunds or exchanges unless the seller’s policy allows it.
Refunds, if applicable, will be processed via the original payment method.
7. Intellectual Property
All website content, including logos, graphics, text, product images, and design, is the property of Royal Pets or its licensors. Unauthorized use or reproduction of any content is prohibited without prior written consent.
8. User Conduct
You agree not to use our platform for unlawful purposes, including:
- Posting false or misleading information.
- Infringing upon third-party rights.
- Uploading malicious software or content.
- Attempting to harm or exploit the website or other users.
9. Limitation of Liability
Royal Pets is not liable for:
- Product defects, injuries, or damages caused by third-party goods or services.
- Delays, losses, or errors in shipping.
- Unauthorized access to user data beyond our reasonable control.
Use of the website and services is at your own risk.
10. Privacy Policy
Our Privacy Policy explains how we collect, use, and store your personal information. By using our platform, you consent to the collection and processing of your data as described in our Privacy Policy.
11. Modifications to Terms
Royal Pets reserves the right to update these Terms & Conditions at any time. Changes will take effect once posted on the website. Continued use of the platform implies acceptance of the revised terms.
12. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising shall be subject to the jurisdiction of the courts in the UAE.
13. Contact Us
If you have questions or concerns regarding these Terms & Conditions, please reach out to our customer support team via:
Email: connect@royalpets.ae
Phone:+971-505794939
