Privacy Policy
Royal Pets is committed to safeguarding the privacy of our clients and their pets. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services.
1. Purpose Of This Policy
This policy aims to:
- Ensure transparency about how we collect and use your personal data.
- Inform you of your rights regarding your personal information.
- Demonstrate our commitment to data protection and privacy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact Details: Name, email address, phone number, and mailing address.
- Pet Information: Pet’s name, species, breed, age, medical history, and other relevant details.
- Payment Information: Billing information.
2.2 Technical Information
When you visit our website, we may collect:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, and other analytical data.
- Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.
3. How We Use Your Information
We use your information to:
- Provide veterinary services and care for your pets.
- Process payments and manage billing.
- Send important updates, reminders, and promotional materials (with your consent).
- Improve our services and website functionality.
- Comply with legal and regulatory obligations.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Third-party vendors assisting in payment processing, IT support, and other operational functions.
- Regulatory Authorities: When required by law or to protect the rights and safety of our clients and staff.
- Emergency Services: In situations where your pet requires urgent care or referral.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure Servers: Hosting data on servers with advanced security protocols.
- Encryption: Using SSL technology for data transmission.
- Access Controls: Restricting access to personal data to authorized personnel only.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.
Upon expiration of the retention period, we securely delete or anonymize your data.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Object to or restrict certain data processing activities.
- Withdraw consent at any time, where processing is based on consent.
8. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience.
- Analyze website traffic and usage patterns.
- Remember user preferences and settings.
You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Phone: +971-505794939
Email: connect@royalpets.ae
